How to successfully appeal a Quora policy violation

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You’ve been hacking and slashing at creating great Quora answers when OUT OF THE BLUE this happens:

A couple of your answers get deleted because someone flagged them for SPAM and Quora moderators in their infinite wisdom decided to simply click “delete answer” in their admin console. BOOOOOO

I’m going to teach you how to successfully appeal a Quora Moderation decision

I’ve appealed about two dozen of these Moderation Actions and failed quite miserably.

There’s no way to appeal again. Your answer just disappears into the nothingness of the WWW. Along with ALL your answer views that came with it. Out the door like it never existed. It is so frustrating. It made me wanna quit Quora and never look back.

BUT, I’m not a quitter. When I’m down I get up and fight back. Over the years I learned how to appeal to Quora by using their own rules against them.

I answered my first question on June 22, 2011. Quite a while back! 🙂

I’ve answered questions littered with affiliate links (wasn’t aware this wasn’t allowed). I’ve answered questions littered with links to my own websites. I’ve answered questions with a single line of text. I’ve made a lot of mistakes. Luckily I like to learn :o)

How long do I have to appeal a moderation decision?

There’s no term. BUT I only found one way to appeal a decision and that is by going to your notifications and clicking on the appeal button. My notifications go back a maximum of 2 months. I can’t see any notifications beyond that timeframe.

The stupid thing is… I didn’t get any email saying that my answers were deleted even though the email setting is on.

I check Quora almost on a daily basis so I know what’s happening. But if your answer gets flagged and deleted you probably won’t receive an email and after a couple of months you probably can’t appeal this decision anymore.

There was one email that landed in my Inbox. It was about my answering privileges. So if you don’t check your Quora account a lot there’s still a way to know (if you’ve made a few violations).

This is how you successfully appeal a moderation decision for a SPAM complaint

I’ve only had moderation actions against me for spamming. I’m a marketer. I want people to visit my website too you know! So I walk the line. I make mistakes. Luckily I know how to always get my answers on the right side of the “law”.

If you write an answer that is littered with affiliate links, blatant self-promotion, etc. etc. Stop reading. Don’t appeal. Just move on.

Made a genuine attempt at answering the question without too much self-promotion? Didn’t write a 300 word answer with a single link to your website (or your employers)? Continue reading…

Use Quora’s guidelines to your advantage

Quora has its own law. They write policies people using their platform have to abide by. That’s also their achilles heel. Lawyers didn’t write those policies and lawyers aren’t checking the appeals. Use Quora’s own guidelines to your benefit.

Quora has a policy on SPAM which can be found here. It was originally posted back in 2014 and updated last in 2018.

They also have a general answering policy which I think is even more important. You find that one here.

I’m not saying you should learn them by heart but you should check them out and read them at least once.

Why? Because they mention stuff like this

Self-promotion is permitted only as part of a sincere, helpful and direct answer to the question

and

Affiliate links are not allowed.

Etc. That’s why I said: if you have affiliate links in your answer… Don’t bother. The moderation team probably gets swamped by answers that contain them. Even an honest mistake or any excuse you can come up with will not be accepted.

I use at least 3 quotes from Quora’s own guidelines in my appeal.

Look at all the other answers that were given and compare them to yours

I compared my answers to those of Neil Patel and unknown guys. The reason I compare my answer to other answers to the same questions is because I want to show Quora that I did a genuine effort to add value to the community.

I compare my answer on:

  • Content length
  • The lack of affiliate links (vs others who do)
  • Number of images
  • External links
  • Upvote to view ratio
  • The amount of self promotion

Say you’re sorry for the inconvenience

Put yourself in the Moderation Team’s shoes. They probably have to deal with SPAM complaints a gazillion times a day. Every complaint is extra work for them. Someone reported your answer. Someone on the moderation team had to read and act on the report. And now someone has to read and act on your appeal.

That’s a lot of work. Be humble. Say you are constantly learning. Say: even though in your opinion (and based on Quora’s own guidelines) you don’t consider your answer to be SPAM still say you’re sorry for the trouble. Tell them you learned how to create even better answers so in the future your answers will have a lower chance of being flagged.

Create some body to your appeal

Imagine reading two appeals. One is 50 words long. Can be easily scanned and doesn’t show the slightest form of remorse and substance. What would you do as a moderator?

What would you do if you were presented with a 500 – 750 words long appeal. Starting with an apology. Referencing Quora’s own guidelines multiple times. Stating that by Quora’s own rules your answer shouldn’t be considered SPAM? In stead of saying “in my opinion I don’t think my answer is SPAM”.

I know which one I’d choose. I know where I’d accept the appeal and where I’d reject the appeal. If you follow this guide and build your appeal following my guidelines you’ll get these decisions:

To summarize

  • Say you’re sorry
  • Tell the moderators you still learned
  • Tell them you’re able to improve your answers in the future because of the SPAM complaint
  • Use Quora’s own guidelines to support your case
  • Compare your answer to other answers to the same question

Good luck appealing! If you have any questions, please leave a comment. I read and answer all the comments.

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2 thoughts on “How to successfully appeal a Quora policy violation”

  1. Hello, I tried commenting directly on your how to appeal Quora moderation but that one doesn’t seem to have a comment button? Anyway I need help! 🙂 It seems Quora moderators are allowed to be politically biased and that’s not right. People say stuff on the one side that’s downright evil. But oh, dare to respond and get blocked. Try to appeal and the only clickable button is ‘I understand your policy’. What! Please help me. 0:-)

    1. Hi Kristy,

      Thanks for your comment! I moved it and enabled comments on this page (thanks for the heads up!)

      Unfortunately it’s very hard to do anything about this specific case. You’ve probably been reported by a lot of users and that alone will make it hard for Quora moderators to not treat your comment as harassment. Read this policy page https://www.quora.com/What-is-Quoras-Be-Nice-Be-Respectful-policy

      Most important tip I can give you: Before posting a comment… Reread your comment and remove all the mentions of “You” or “Your”. Have your comment reflect on your beliefs in stead of what another person is saying which you don’t agree with. So say “I think” ., etc. 🙂 instead of you’re wrong.

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